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FAQ

Frequently Asked Questions

Pre Sales Questions

Some courses offer online live classroom sessions.

Yes, you may access courses on smartphones.

Yes, you may access online training sessions on smartphones.

Online instructor support can be availed during online classes.

Jylek offers discounts during various periods. Look for the announcements on jylek.com Home Page.

Online technical help is available during 9.30 AM IST and 5.00 PM IST Monday to Saturday.

Duration of the course is as defined by Mentor for each course.

You can pay in installments during the payment.

Time slot for training can be changed if a seat is available in another time slot.

Extra training sessions can be offered, however Mentor would take a decision.

You can select the time slot from the available slots.

Mentors for each course is pre-decided. Hence you can interact with the mentor of the course.

Course Questions

Courses available on jylek.com can be offered to corporates. Corporates can share any specific course requirements.

You may join the online live training by clicking on the link provided on the course page.

For accessing course videos min. bandwidth required would be 512 Kbps and for live classroom, it would be min. 1 Mbps. 

Course schedule is mentioned on each course page.

For self paced learning, course videos have to be seen and after each video or a set of videos, an assessment needs to be taken. On obtaining min. marks, a certificate of completion is provided by the Instructor. For Online live sessions, learners need to attend live classes and practice sessions. There would be an assessment or a live project. Instructor would decide min. marks for obtaining completion certificate.

Learners can register on the home page by clicking log in & Create New Account. Fill the required details and submit. An activation link is sent to the registered email ID. Check your email folders for activation email, click on activation link for completing the registration process. Please visit the course page and click on Take this Course and complete Checkout & payment using your credit/ debit cards or net banking. You can opt for EMI option for paying in monthly installments.

Please contact our online support. Our bank details will be provided for direct transfer.

You can interact with trainer during online classroom sessions. You can send specific requests through online support and we will try to arrange the interactions with Trainer depending on availability.

You can access the recorded sessions on course page.

At present courses are available in English.

Live instructor support is available through chat during live classroom sessions. 

Classes without instructors are with recorded videos and assessments.

Each live session last between 1 to 2 hours.

Depending on each course, instructor may provide reading material on course page.

You may interact with same trainer for entire course.

All courses are carefully selected with an aim to improve skills.

Payment Questions

Fees are to be paid before joining the course. Payments can be done in installments.

Trainer Questions

You may view course reviews and instructor details.

Trainer conducts online classroom sessions using Zoom Meetings tool.

System Requirements Questions

You need to install Zoom meeting client available at https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers

System requirements for live online classes are at https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux

You can join courses through latest browser (mention system requirements) and for joining online classes, please download Zoom Meetings at https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers

Course Certificate Questions

You can get certificate after completing the course.

Placement Questions

Placement assistance is mentioned on the course page.

Customer Care Questions

If you have any question that is not answered here, please Call us : +91 2224360161 we will get back to you soon.

Office Questions

Jylek Enterprises LLP office address: 816, 8th Floor, Sunshine Tower, Senapati Bapat Marg, Dadar West, Mumbai 400028 India 

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